Privacy and Confidentiality

We at the Ottawa Institute of Logotherapy respects the privacy of our clients. We recognize the need for appropriate protection and management of personal information that is provided to us. We established this privacy and confidentiality policy to assist you to understand what information we collect, how we use that information, and how it is disclosed.

This privacy and confidentiality policy is intended to comply with applicable privacy laws, including, without limitation, the Personal Health Information Protection Act (Ontario), the Personal Information Protection and Electronic Documents Act (Canada), and the regulations under those Acts.

Collection and use of personal health information

The primary purposes of collecting your personal information are:

  • To assess and provide your health care needs and provide you with treatment options.
  • To enable us to contact you and maintain communication with you.
  • To enable us to answer inquiries from third-party payment providers, when contacted.
  • To process payments and collect unpaid accounts.
  • To assist us in complying with all regulatory requirements.
  • To allow for accurate evaluation of the practice in the event of a practice audit.

Disclosure of Personal Health Information

Please note that the information that you share with us is handled confidentially. This means, that no information can be released to anyone about what you share with us without your knowledge and consent, giving permission to do so.

Your information may be released without your consent in the following situations:

  1. There is a serious and imminent risk of harm to yourself, others, or the environment.
  2. There is suspicion that a child has been or is being abused or neglected.
  3. Disclosure is required by law.

If we receive a request to access or update personal information we have collected on your behalf, we will direct the party making this request to you. We will assist you wherever possible in responding to such access requests.

Access to your Personal Health Information and Requests for Corrections

With only a few exceptions, you have the right to see the personal information we hold about you. We may need to confirm your identity before providing you with this access. If we cannot give you access, we will tell you within 30 days if possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe that there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions that we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction. If we do not agree with the correction you request, you may file a notice of disagreement into your record.

Storage and Destruction of Personal Health Information

A record containing your personal health information and information about your therapy sessions and other materially relevant interactions are maintained in a secured place. Any personal health information that is stored electronically is protected by appropriate security measures.

We are required to retain your personal health information for a period of 10 years after our last contact with you (for adults) or 10 years after you turn 18 years of age (for children), whichever is later. After that period, your personal information is destroyed in a secure manner that protects your privacy.

Contact Information

If you have any questions, requests, or complaints please contact Edward Marshall, PhD, RP at

Furthermore, you may also contact the Privacy Commissioner of Ontario.

This Privacy Policy may be updated periodically to reflect changes to our personal information practices.

Last updated: December 22, 2021